Frequently Asked Questions
Everything you need to know about your Kiltane experience.
What materials are used in Kiltane products?
We pride ourselves on using premium natural fibers, including 100% pure cashmere, lambswool, and Harris Tweed, sourced for their exceptional softness and durability.
How should I care for my cashmere items?
To maintain the quality of your cashmere, we recommend hand washing in cool water with a specialized wool detergent, then drying flat. Avoid wringing or hanging to prevent stretching.
Do you offer international shipping?
Yes, Kiltane ships worldwide. Delivery times and costs vary depending on the destination, and all international orders are tracked for your peace of mind.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure tags remain attached to qualify for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery.
Are your products authentically Scottish?
Many of our collections are designed in Edinburgh and feature iconic Scottish patterns. Our Harris Tweed range is handwoven in the Outer Hebrides as required by law.